Collections Specialist

Do you want to be part of a collaborative, thoughtful organization? Join the AMES team today! Become a part of the AMES community as a Collections Specialist, where you can apply your work experience in a stable, cooperative, and supportive working environment.

Summary: At AMES, our collectors are not doing hardcore collections.  Most collection conversations are with customers, who will continue to be customers, so our team works with them very professionally and respectfully.

If this sounds like the right opportunity for you, read on for more information about the position duties and responsibilities. We look forward to receiving your application!

Apply here:

Core Responsibilities:

  • Works with customers to obtain payments on accounts that are 30 and 60 or more days past due
  • Follows a defined process of calls, collections and documentation
  • Monthly cash intake goals
  • Collaborate with Ames store managers to help customers resolve minor account discrepancies
  • Work with Customer Service Associates to resolve customer issues
  • Microsoft Office proficiency a must (Excel, Word, Outlook)


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

Associate’s degree (A. A.) or equivalent from two-year College or technical school and two years related experience; or equivalent combination of education and experience.


  • Collections experience with a defined successful process
  • Commercial collections experience
  • Skip tracing experience

Language Skills:

The successful candidate will have the ability to read and interpret documents such as departmental reports and procedure manuals. Also the ability to write routine reports and correspondence is essential. Bilingual (Spanish) is required.

Mathematical Skills:

Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel.  Must be able to talk and hear. The employee is occasionally required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

Work Environment:

The noise level in the work environment is usually moderate.

Ames Taping Tools is an equal opportunity employer and believes that each team member makes a significant contribution to our success. That contribution is not limited by the assigned responsibilities outlined in this job description. Therefore, this job description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the organization to just the work identified. It is our expectation that each team member will offer his/her services wherever and whenever necessary to ensure the success of our endeavors. This job description does not constitute a written or implied contract of employment.


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