There is a potential for additional hiring with the Social Security Administration moving forward and we continue to seek out bilingual candidates. We are currently recruiting qualified individuals for a Contact Representative (Service Representative) and Claims Specialist positions in the Southlake/Morrow and metro Atlanta, GA Area.
Contact Representative (Customer Service Representative)
Hiring Salary Range: GS-5 or GS-6, $35070 to $39091 per year
Promotion Potential: GS-08, $48109 to $62546 per year
As the first point of contact in our offices, Customer Service Representatives are responsible for speaking with beneficiaries or inquirers in person or by telephone to provide information on Social Security laws, rules, and regulations. This includes obtaining information to determine eligibility and entitlement for programs administered by SSA, and using state-of-the-art computer technology to access and update information about claims. The position is especially suited for a flexible, service-oriented individual who enjoys the challenge of a fast-paced work environment.
Social Insurance Specialist (Claims Specialist/Claims Representative)
Hiring Salary Range: GS-5 – GS- 9, $35070 to $53137 per year
Promotion Potential: GS-11, $64290 to $83580 per year
Claims Specialists conduct interviews with members of the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, and health insurance benefits, and eligibility for supplemental security income including State supplements. In addition, they gather information and evidence to resolve discrepancies, and make final decisions for initial and continuing claims for benefits and payments. The position is especially suited for a decisive, service-minded individual who enjoys the challenge of a fast-paced work environment.
For over 80 years, the Social Security Administration has served an important role in the lives of the American public. Social Security has kept millions of elderly and disabled individuals safe from poverty. With over 90% of the U.S. population covered by Social Security, new challenges require the dedication of a talented workforce that looks for opportunities to deliver service that meets the changing needs of the public.
Our employees serve people from all walks of life, and assist individuals in establishing entitlement to benefits under Social Security programs. By working for the Social Security Administration, you can make an important difference in the lives of so many people as well as your own.
The Social Security Administration offers a competitive salary and a comprehensive benefits program that employees can customize for their individual medical and financial needs. In addition to traditional “dollars and cents” benefits, we offer a range of benefits to help employees balance life with Social Security and life outside of work.
We are looking for explorers to shape the future with us!
There are certain hiring authorities that the federal government is able to utilize to bring people on board in full time positions. Along with Veterans and recent graduates (within 2 years) and other authorities exist. Another hiring authority allows us to hire people with various health conditions, through the Schedule A authority. You can find additional information concerning Schedule A hiring at http://archive.opm.gov/disability/mngr_3-07-B.asp and https://www.opm.gov/forms/pdf_fill/sf256.pdf. I have attached a sample of a Schedule A letter as well. Medical documentation must be submitted with the particular wording provided in the attachment.
For additional information, please see the following:
Resumes, transcripts, and any additional information relating to the hiring authorities above can be forwarded to Pam.Decker@ssa.gov. If a transcript is unavailable, a list of courses, semester/quarter hours, and grades is acceptable. This can be a current online version from the college/university. Upon selection, an official transcript will be required.
We have a proud history of outstanding public service and look forward to continue recruiting qualified individuals who can contribute to our on-going success.